Puffco provides one year of coverage for only the electronic base & battery. This covers defects in materials and workmanship for one year from the date of original retail purchase. Puffco does not warranty glass, atomizers, normal wear and tear, or damages caused by accident or abuse.

To obtain service, email support@puffco.com or go to Puffco.com/warranty. You will be required to provide proof of purchase details and the device itself when making a claim under this warranty. Do not attempt to open the Puffco Plus. This will immediately void the warranty for your product.

The Limited Warranty Period begins on the date the product was purchased by the purchaser and lasts for one year. A claim under this warranty is only eligible if it is made within the Limited Warranty Period. Repaired, replaced, and refurbished products are covered for the remainder of their original applicable Limited Warranty Period or 30 days, whichever is longer.

This Limited Warranty shall NOT apply:

• To any Puffco-branded Products that are resold by the Purchaser or that are purchased from unauthorized resellers or unauthorized retailers. Puffco does not authorize resellers to sell on online marketplaces such as Amazon, eBay or Walmart.com.

• Where a Product’s lack of performance is due to the Purchaser’s failure to properly maintain the Product. Purchasers should note that atomizers are replaceable parts with an expected life of 1 – 3 months, depending on usage, and they require regular cleaning to maintain functionality. Please visit Puffco Support for support.

• If the Product has been used with aftermarket accessories such as mouthpieces that have not been approved or endorsed by Puffco.

• If damage to the Product is cosmetic, including scratches and dents, or if lack of performance is caused by normal wear and tear or normal aging of the product. Limited Warranty does not cover the standard performance degradation of batteries.

• If Puffco determines that the Product has been improperly used, altered, or tampered with in any way. Purchaser assumes the risk or liability for loss arising from misuse, alteration of Product, or failure to follow instructions provided in user manual.

• If warranty claim is made fraudulently or by misrepresentation.

• If the serial number on the product has been deliberately altered, defaced, or removed.

If a valid warranty claim is made during the Limited Warranty Period, Puffco will repair or replace at its sole discretion, any defective Product free of charge. Replacement products may be a refurbished or a reconditioned Product of the same model.

All Products and parts that are replaced become the property of Puffco. Puffco can only ship replacement or repaired products to the country where the original Product was purchased.

If you have a question about your product or experience a problem with it, please go to Puffco Support. You will find online support tools and information to help you with your product.

To request service under this warranty, contact Puffco at support@puffco.com or puffco.com/warranty, and a Puffco representative will provide instruction on how to proceed.

To make a claim under the Limited Warranty, you must provide the defective Product and a copy of the original receipt of purchase to Puffco for inspection. The receipt of purchase must indicate the pProduct purchased, price paid, date of purchase, and name of merchant.

To make a claim under the Limited Warranty, you must also obtain an Return Merchandise Authorization (RMA) number from Puffco Support before returning a product. Products returned without an RMA number are not processed and will be returned to you or destroyed. Puffco will provide a pre-paid shipping label for purchasers within the United States. International returns must be paid for by the customer.

Returns must go to the address included on the return label or provided by Puffco Support. If items are returned to any address other than the specific address provided by Puffco Support, Puffco cannot guarantee that the item will be located and processed for warranty support.

Please return only the part specifically requested by Puffco Support, not the entire device.

Postal service carriers require that all items be cleaned prior to mailing. If items are mailed to Puffco uncleaned, Puffco will, in its sole discretion, either dispose of the item or charge a $100 cleaning fee before returning the item.

Once the item arrives at the address specified by Puffco Support, it will be inspected for any possible defects. The Puffco Support Representative that coordinated the return will contact you once they receive the results of the investigation. If the item is deemed defective, it will be replaced/repaired under this warranty.

Click the button 5 times consecutively to lock and unlock the unit.

Click the button 4 times consecutively to change the temperature setting.(Green - Low, Blue - Medium, White - High)

For regular use hold the button down and inhale.

Pen will automatically shut off after 8 seconds of use.Click the button 2 times consecutively to enter Sesh Mode.

Pen will stayon for 12 seconds. Press the button twice again to exit Sesh Mode.

Do not fire the pen more than three times on Sesh ModeDo notuse any other products with your Puffco Plus. The battery has a 510 threading.

Despite this being a common thread, we do not recommend using any Puffco Plusparts with any other products.

The Plus battery light will flash 10 times toindicate that the battery needs to be recharged.

To charge the Puffco Plus battery use the chargerincluded in your Puffco kit.

Plug the charger into any USB outlet for power.

Screw the battery onto the opposite end of the charger.

If the pen is not fully charged the battery willdisplay a white light when the battery is attached.

Once the pen has completed charging, the light will blink green and turn off.

When an uncharged battery isscrewed onto the charger, the charger light will change from green to red.

You can remove the battery by simply unscrewing it from the charger.

Charge thebattery at a wall unit for best results.

The battery light will flash 10 times to indicatethat the battery needs to be recharged.

Super chargers areexpected to fully charge a depleted Plus battery in under 35 minutes.

The Plus battery should last an average of 30 SeshMode cycles on its highest setting.

Frequent use on the highest (white) settingand/or Sesh Mode will deplete the battery more quickly.

If this is not what you are experiencing, we firstrecommend that you check that the same issue occurs with both atomizersprovided in your kit.

Then clean the gold connection pins between your batteryand atomizers with a cotton swab dipped in ISO to alleviate any connectionissues that may be occurring between the two.

Sometimes even the smallest bit of debris can causea bad connection which stops the pen from working or charging at its fullpotential.

Please keep in mindthat our Plus atomizer technology does draw more current from the battery thanthat of the Puffco Pro, reducing battery life quicker.

If you were to use yourPro atomizer on the Plus battery, the battery life would be much similar to ourolder model if not better.

We suggest using the Puffco dart to load the chamber. For the optimal Puffco experience we recommend loading the chamber on a per use basis. Over packing can lead to leaks and possible clogging.

Tips:
For most efficient use, load a single use amount (.2g or .3g) onto the dart, put pen in “Sesh Mode,” use until chamber is empty. Refill chamber per use.

Hold pen vertically to ensure contents heat efficiently.

When the battery is low, vapor production may be reduced. A full battery will provide the best result.

A variety of substances and consistencies can be used in the Puffco Plus, as long as they are not super runny, sappy or in liquid form.

The Puffco Plus is designedfor use with concentrates. A variety of substances, consistencies, andflavors of concentrates can be used in the pen, as long as they are not overlyrunny, sappy or in liquid form. Not compatible for dry herbs or nicotine oil.

Click the button 2 times to enter Sesh Mode. Pen will stay on for 12 seconds without the need to hold down the button. Press the button twice again to exit Sesh Mode.

Do not fire the pen more than three times consecutively on Sesh Mode.

While the most practical use of a Puffco is the Puffco battery with the Puffco chamber attached you can use your battery with a pre-filled cartridge as long as that atomizer has the same 510 threading that is used on your pens battery.

Our Plus battery puts out 2.7v on Blue, 3.2v on Green and 3.7v on White. Make sure you keep this in mind as many pre-filled cartridges are used on a higher voltage than our battery produces.

While the Plus’ chamber is 510-threaded, we do not recommend pairing it with non-Plus batteries, as this may compromise the lifespan and functionality of both the battery and chamber. The Plus chamber requires an extreme level of power and strength to deliver the large, focused heat as it's designed -- that power and strength can only be provided by the carefully calibrated Plus battery.

You should NOT use the Plus chamber with any other batteries.

While the Plus’ chamber is 510-threaded, we do not recommend pairing it with non-Plus batteries, as this may compromise the lifespan and functionality of both the battery and chamber. The Plus chamber requires an extreme level of power and strength to deliver the large, focused heat as it's designed -- that power and strength can only be provided by the carefully calibrated Plus battery.

You should not use the Plus chamber with any other batteries. Replacement Pro coils however, will still work great on a new Plus battery!

Although ultimately a vaporizer, the Plus is the first device that serves as a mini dab nail rig in your pocket.

The Plus features an all ceramic coil-less chamber that contains no glues or exposed metals which means great taste is guaranteed. From loading to indulging in the finest cannabis concentrates, taking in the full flavor of the Plus is a unique experience to the Pro and most vaporizer pens in general.

The Plus chamber was designed for efficiency and strength, so stick to smaller loads for the optimal experience. We recommend loading the Plus with .2g or .3g at a time and refill per use.

The new Plus mouthpiece houses a removable ceramic loading tool with a convection cap known as the Dart. This addition also minimizes splash back and efficiently retains oil.

The Puffco Pro, like traditional vaporizer pens features a coil based system. Our Pro 2 is much like the original Pro with a smaller, more portable design and some updated features. The Pro 2 battery also features the addition of Sesh Mode, a feature previously exclusive to our Plus model battery.

Both the Puffco Pro & Plus are intended for use with cannabis concentrates only.

For general cleaning, warm the chamber by entering Sesh Mode for one cycle. Unscrew the mouthpiece. Use a tightly wound cotton swab to remove remaining byproduct in the chamber and on the Dart. Wipe threading. Repeat if necessary.

It is normal for the bottom of your Plus chamber to blacken or darken over time, just as a ceramic nail typically would after some use. This should not in any way affect the overall performance of the chamber
itself.

The mouthpiece, battery and threading can be cleaned by wiping with a cotton swab dipped in ISO. Do not soak any gunmetal parts of the Puffco Plus in rubbing alcohol.

We recommend cleaning your Plus with the included instructions every few uses to prevent any build up in the vapor path.

If you are a heavy Puffco user, be sure to clean the threading and connection pins of your unit with a cotton swab dipped in ISO somewhat regularly to avoid any contacts from getting sticky. 

The dart is held into the mouthpiece by a small black silicone grommet making it removable, for easy cleaning. 

Be fairly gentle as the dart itself is made of ceramic. To remove the dart you can push it out of the mouthpiece by pushing through the top of the mouthpiece with a cotton swab.

The dart itself can be cleaned using ISO, though you should not soak any gunmetal parts of the unit in any alcohol based cleaning solutions.

If the battery is functioning as intended and your chamber won't heat you may be experiencing a connection issue.

In this case we always recommend cleaning the gold connection pins located on the top of the battery and the underside of the chamber.

This can be done with a cotton swab dipped in ISO and will help alleviate any connection issues occurring between the atomizer and battery.

Sometimes even the smallest bit of debris can prevent the pen from functioning at its full potential.

This is usually the result of a connection issue. Sometimes even the smallest bit of debris can cause a bad connection which stops the pen from working at its full potential.

To start, we recommend that you try cleaning the gold connection pins between the battery and atomizer to alleviate any connection issues that may be occurring between the two.

This can be done with the wipe of a cotton swab dipped in ISO.

You should also make sure the connection between the battery and charger is just as clean so that the battery can fully charge.

Although unlikely, with extended use it is possible for clogging in the chamber to occur. Please also keep in mind a variety of substances, consistencies, and flavors of essential oils can be used in the pen, as long as they are not overly runny, sappy or in liquid form.

To alleviate clogs you can unscrew the mouthpiece and hold the pen upside down over a paper towel, initiate Sesh Mode for a cycle or two allowing any bi product to drip out of the holes in chamber.

You may have to repeat this process a few times depending on how heavy of a clog you've experienced. If this is the case, let the pen cool every 2-3 Sesh Mode cycles as the pen will get warm!

The Plus was designed for efficiency and strength, so stick to smaller loads (.2g/.3g) at a time and refill per use for the optimal experience.

Also, keep the pen vertical especially when warm. There are small holes on the walls of your chamber that help promote airflow throughout, however if the contents inside the chamber are hot they may leak through these holes if the pen is not held upright.

The battery and threading can be cleaned of any leaked product using a paper towel or cotton swab dipped in ISO. That should help alleviate any sticky mess and should not affect the performance of the battery itself.

Download Instruction Manual