Some features of the Puffco Pivot include: 

• 3D Chamber 
• Real-Time Temp Control 
• Quick-release connection 
• USB-C charging 
• 4 heat settings 
• Light Bar + visual dab timer 
• Haptic feedback 

1. Fully charge the device before use. Triple-click to check the charge level — Green is full, Orange is half, Red indicates a low battery. 
2. Next, open the mouthpiece and load a dab. Less is more — overpacking can lead to sticky, leaky messes. Drop it in, and close your cap.   
3. Single click to toggle through temperatures; Blue-Green-Red-White. 
4. Double-click to start your dab.  
5. Wait for the device to heat. It will double buzz and flash to let you know when it’s ready.   
6. After each use while the chamber is warm, clean your bowl and mouthpiece with a cotton swab. 
7. Hold the power button down to turn the device on/off. 

Use the included USB-C cable to charge the device via the port on the bottom of the base. 

The device should last up to 15 heat cycles before needing to be recharged. 

During your dab, you can double-click again to extend your heating cycle and increase the temperature. Do not heat the device more than 4 times consecutively. 

CHAMBER 

1. Remove the chamber from the mouthpiece.  

2. Submerge the chamber in 90%+ Isopropyl Alcohol for 20-30 minutes.  

3. Set upside down and allow time to fully dry before using again.    

BASE 

1. Wipe the threading and connection using a cotton swab dipped in 90%+ Isopropyl Alcohol. 

MOUTHPIECE 

1. Submerge in 90%+ Isopropyl Alcohol for 20-30 minutes.  

2. Rinse with water, set upside down and allow time to fully dry before using again.    

Glass Adapter 

1. Remove the chamber from the Glass Adapter and clean as noted above.

2. Submerge in 90%+ Isopropyl Alcohol for 20-30 minutes.  

3. Rinse with water and allow time to fully dry before using again.    

A good rule of thumb is to thoroughly clean the Pivot each time the battery fully depletes and needs to be recharged. If you receive a connection error (red-white flash) and notice excess flooding between the base/chamber clean the connection with a cotton swab dipped in 90%+ Isopropyl Alcohol.

The best cleaning solution to clean your Puffco is 90%+ Isopropyl Alcohol. We suggest this specifically because lower percentages of Isopropyl Alcohol have water content that could potentially cause issues. 

This is simply the sign of a chamber connection error. Remove the chamber from the base and wipe the connection between the two with a cotton swab dipped in 90%+ Isopropyl Alcohol. This should help remove any sticky residue that may be interfering with the connection. If issues persist, contact support via Puffco.com/warranty for further assistance.

First, try charging the device. Even if the device does not light up initially, leave the base on the charger for at least 30 minutes. Then, remove from the charger and hold the power button down for 3-5 seconds.If the device does not respond, try using a different charging cable and brick. Should issues persist, contact support via Puffco.com/warranty for further assistance. 

Remove the chamber from the base and wipe the connection between the two with a cotton swab dipped in 90%+ Isopropyl Alcohol. This should help remove any sticky residue that may be interfering with the connection. Re-attach the chamber to the base and ensure the parts are fully connected. If issues persist, contact support via Puffco.com/warranty for further assistance.

Puffco provides two years of coverage for only the electronic base & battery. This covers defects in materials and workmanship for one year from the date of original retail purchase.

Puffco does not warranty glass, atomizers, normal wear and tear, or damages caused by accident or abuse. To obtain service, email support@puffco.comor go to Puffco.com/warranty

You will be required to provide proof of purchase details and the device itself when making a claim under this warranty. Do not attempt to open the Puffco Peak base. This will immediately void the warranty for your product.

The Limited Warranty Period begins on the date the product was purchased by the purchaser and lasts for two years. A claim under this warranty is only eligible if it is made within the Limited Warranty Period. Repaired, replaced, and refurbished products are covered for the remainder of their original applicable Limited Warranty Period or 30 days, whichever is longer.

This Limited Warranty shall NOT apply:

• To any Puffco-branded Products that are resold by the Purchaser or that are purchased from unauthorized resellers or unauthorized retailers. Puffco does not authorize resellers to sell on online marketplaces such as Amazon, eBay or Walmart.com.
• Where a Product’s lack of performance is due to the Purchaser’s failure to properly maintain the Product. Purchasers should note that atomizers are replaceable parts with an expected life of 1 – 3 months, depending on usage, and they require regular cleaning to maintain functionality. Please visit Support.
• If the Product has been used with aftermarket accessories such as mouthpieces that have not been approved or endorsed by Puffco.
• If damage to the Product is cosmetic, including scratches and dents, or if lack of performance is caused by normal wear and tear or normal aging of the product. Limited Warranty does not cover the standard performance degradation of batteries.
• If Puffco determines that the Product has been improperly used, altered, or tampered with in any way. Purchaser assumes the risk or liability for loss arising from misuse, alteration of Product, or failure to follow instructions provided in user manual.
• If warranty claim is made fraudulently or by misrepresentation.
• If the serial number on the product has been deliberately altered, defaced, or removed.

If a valid warranty claim is made during the Limited Warranty Period, Puffco will repair or replace at its sole discretion, any defective Product free of charge. Replacement products may be a refurbished or a reconditioned Product of the same model.

All Products and parts that are replaced become the property of Puffco. Puffco can only ship replacement or repaired products to the country where the original Product was purchased.

If you have a question about your product or experience a problem with it, please go to Support. You will find online support tools and information to help you with your product.

To request service under this warranty, contact Puffco at support@puffco.com or puffco.com/warranty, and a Puffco representative will provide instruction on how to proceed.

To make a claim under the Limited Warranty, you must provide the defective Product and a copy of the original receipt of purchase to Puffco for inspection. The receipt of purchase must indicate the Product purchased, price paid, date of purchase, and name of merchant.

To make a claim under the Limited Warranty, you must also obtain an Return Merchandise Authorization (RMA) number from Puffco Support before returning a product. Products returned without an RMA number are not processed and will be returned to you or destroyed. Puffco will provide a pre-paid shipping label for purchasers within the United States. International returns must be paid for by the customer.

Returns must go to the address included on the return label or provided by Puffco Support. If items are returned to any address other than the specific address provided by Puffco Support, Puffco cannot guarantee that the item will be located and processed for warranty support.

Please return only the part specifically requested by Puffco Support, not the entire device.

Postal service carriers require that all items be cleaned prior to mailing. If items are mailed to Puffco uncleaned, Puffco will, in its sole discretion, either dispose of the item or charge a $100 cleaning fee before returning the item.

Once the item arrives at the address specified by Puffco Support, it will be inspected for any possible defects. The Puffco Support Representative that coordinated the return will contact you once they receive the results of the investigation. If the item is deemed defective, it will be replaced/repaired under this warranty.